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Briefing Book for High Road Health Care Charrette

The following readings will help provide a common foundation for discussion. We will expect that participants are familiar with:

• Angrisano, Carlos, Diana Farrell, Bob Kocher, Martha Laboissiere, and Sara Parker.  2007. “Accounting for the Cost of Health Care in the United States,” McKinsey Global Institute, January 2007. [especially Synthesis section]
• Davis, Karen, Cathy Schoen, Stuart Guterman, Tony Shih, Stephan C. Schoenbaum, and Ilana Weinbaum. 2007. “Slowing the Growth of U.S. Health Care Expenditures: What are the Options?” The Commonwealth Fund, January 2007. [especially Executive Summary]
• Kochan, Tom, Adrienne Eaton, Robert McKersie, and Paul Adler. “Partnerships: The Future” (forthcoming in Healing Together: The Labor Management Partnership at Kaiser Permanente).
• SEIU Healthcare Vision document.

The following articles provide additional background that will help inform the various discussion topics of the Charrette. We hope that many of you will have time to review them before the meeting:

• Aiken, Linda H, Sean P. Clarke, Douglas M Sloane, Julie Sochalski, and Jeffrey H. Silber. 2002. “Hospital Nurse Staffing and Patient Mortality, Nurse Burnout, and Job Dissatisfaction.” The Journal of the American Medical Association, 288 (16): 1987-1993.
• Aiken, Linda H., Herbert L. Smith, and Eileen T. Lake. 1994. “Lower Medicare Mortality among a Set of Hospitals Known for Good Nursing Care.”Medical Care, 32 (8): 771-787.
• Angrisano, Carlos, Yair Elbaz, Diana Farrell, Lucia Fiorito, Nicolaus Henke, Kamiar Khajavi, Bob Kocher, Martha Laboissiere, Alison Loat, Paul Mango, David Nuzum, and Jurgen Wettke.  2006. “A Framework to Guide Health Care System Reform,” McKinsey Global Institute, October 2006.
• Appelbaum, Eileen, Peter Berg, Ann C. Frost, and Gil Preuss.  2003.  “The Effects of Work Restructuring on Low-Wage, Low-Skill Workers in U.S. Hospitals” In E. Appelbaum, A. Bernhardt, and R. Murnane (eds.) Low Skill America.  Russell Sage Foundation, New York, pp. 77-121.
• Clark, R.L., R.V. Burkhauser, M. Moon, J.F. Quinn, T.M. Smeeding. 2004. "Additional Health Issues: Long Term Care", In The Economics of an Aging Society, Blackwell Publishing Ltd: Malden, MA. pp. 316-343.
• Frost, Ann C. and Peter Berg.  2005.  “Dignity at Work for Low Wage, Low Skill Service Workers.”  Relations Industrielles/Industrial Relations, Vol. 60, No. 4.
• Gittell, Jody Hoffer, Rob Seidner, and Julian Wimbush. “A Social Capital Model of High Performance Work Systems”, forthcoming in Organization Science.
• Lopez, Steven. 2006.  "Culture Change Management in Long-Term Care: A Shop-Floor View."  Politics and Society 34(1): 55-80.

The following articles provide additional information and background about the various discussion topics of the Charrette:

• Garman, A.N., P.W. Corrigan, and S. Morris. 2002. “Staff burnout and patient satisfaction: evidence of relationships at the care unit level,” Journal of Occupational Health Psychology 7,3: 235-241.
• Gittell, Jody Hoffer, Kathleen Fairfield, Benjamin Bierbaum, William Head, Robert Jackson, Michael Kelly, Richard Laskin, Stephen Lipson, John Siliski, Thomas Thornhill, and Joseph Zuckerman. 2005. “Impact of Relational Coordination on Quality of Care, Postoperative Pain and Functioning, and Length of Stay: A Nine-Hospital Study of Surgical Patients.” Medical Care, Vol. 38, No 8, pp 807-819.
• Gittell, Jody Hoffer. "Relationships and Resilience: Care Provider Responses To Pressures From Managed Care", Journal of Applied Behavioral Science, Special Issue on Positive Organizational Change, eds. Kim Cameron and Ned Powley. [Forthcoming]
• Newhouse, Joseph P. 2002. “Why is there a quality chasm?” Health affairs 21,4: 13-25.
• Lopez, Steven. 2006. “Emotional Labor and Emotional Care: Conceptualizing Nursing Home Care Work.” Work and Occupations 33 (2): 133-160. Honorable Mention, 2006 Sloan Industry Studies Best Paper Prize
• Preuss, Gil A. 2003. “High Performance Work Systems and Organizational Outcomes: The Mediating Role of Information Quality,” Industrial & Labor Relations Review 56,4:590-605.
• Rosenthal, Meredith B., Rushika Fernandopulle, HyunSook Ryu Song, and Bruce Landon. 2004. “Paying for Quality: Providers’ Incentives for Quality Improvement,” Health Affairs 23,2: 127-141.
• Preuss, Gil A. and Ann C. Frost.  2003.  “The Rise and Decline of Labor-Management Cooperation: Lessons from Health Care in the Twin Cities.”  California Management Review, Vol. 45, No. 2, pp. 85-106.
• Tamuz, Michal, and Michael I Harrison. 2006. “Improving Patient Safety in Hospitals: Contributions of High-Reliability Theory and Normal Accident Theory,” Health Services Research 41: 1654–1676.
• Tucker, Anita L., and Amy Edmondson. 2003. “Why Hospitals Don't Learn from Failures: Organizational and Psychological Dynamics That Inhibit System Change", California Management Review 45,2: 55-72.

• Vogus, Timothy, and Kathleen Sutcliffe. 2007. “The Safety Organizing Scale: Development and Validation of a Behavioral Measure of Safety Culture in Hospital Nursing Units,” Medical Care 45,1: 46-54
• Weinberg, Dana Beth, Jody Hoffer Gittell, R. William Lusenhop, Cori M. Kautz, and John Wright. 2007. “Beyond our walls: impact of patient and provider coordination across the continuum on outcomes for surgical patients,” Health services research 42,1: 7-23.
• Wysocki, Bernard Jr. 2005. “To Fix Health Care, Hospitals Take Tips from Factory Floor,” The Wall Street Journal, April 9, 2004.

 

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